Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Return Conditions

To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

How to Start a Return

To start a return, contact us at info@zenithabode.com.

Important Notes:

  • Returns must be sent to the UK address provided by our support team after your request is approved.
  • Items sent back without a prior return request will not be accepted.
  • If your return is accepted, we will send you detailed instructions on how and where to send your package.

Damages and Issues

Please inspect your order upon arrival. Contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain items cannot be returned:

  • Personal Care & Hygiene Goods: Beauty tools, aromatherapy accessories, or wellness products that have been unsealed or used cannot be returned for hygiene reasons.
  • Custom Products: Special orders or personalized items.
  • Hazardous Materials: Flammable liquids, candles that have been lit, or gases.
  • Sale Items & Gift Cards: Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

UK Statutory 14-Day Right of Cancellation

Under UK Consumer Contracts Regulations, you have the right to cancel or return your order within 14 days of delivery for any reason. The item must still be unused and in its original condition and packaging.

Refunds

We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded in British Pounds (£) on your original payment method within 10 business days.

Please note that it may take additional time for your bank or card provider to process the refund. If more than 15 business days have passed since your approval and you haven't received your refund, contact us at info@zenithabode.com.

Zenith Abode is operated by ZENBODY PULSE LTD.