Shipping policy

We are proud to offer FREE tracked shipping on all UK orders. Our goal is to provide a seamless and transparent delivery experience, ensuring your home & wellness products reach your door safely.

1. Dispatch & Processing Time

All orders are processed and prepared for dispatch by our warehouse team within 1–2 business days (Monday to Friday, excluding UK public holidays).

  • Peak Season Notice (October – December): During exceptionally busy holiday periods, processing and dispatch times may temporarily increase to 3–4 business days.

Once your order has been dispatched, you will receive an automated shipping confirmation email containing your tracking number and carrier details.

2. Shipping Carriers & Delivery Estimates

We ship all orders directly from our UK-based warehouse using reliable postal and courier services:

  • Packages up to 2 kg: Dispatched via Royal Mail Tracked services.
  • Packages over 2 kg: Dispatched via heavy-goods courier services.

Estimated Transit Times After Dispatch:

  • UK Mainland (Zone 1): 2–3 business days.
  • Northern Ireland, Scottish Highlands & Isles, Channel Islands (Zones 2 & 3): 2–4 business days.

Please note: Delivery timeframes are estimates provided by the carriers. While we aim to get your items to you as quickly as possible, minor delays can occur due to severe weather, postal strikes, or peak holiday volumes.

3. Order Tracking

Stay updated on your package’s status every step of the way. Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and a direct link to track your parcel.

4. Missing or Delayed Packages

If your tracking info indicates that your package was delivered but you have not received it, please:

  1. Check around your delivery location/safe places.
  2. Check with family members or neighbors who might have accepted it on your behalf.

If you still cannot locate your parcel after 5 business days past the estimated delivery date, please reach out to us at info@zenithabode.com, and we will open an investigation with the carrier.

5. Correct Delivery Address

Please double-check your shipping details before finalizing your purchase. We are not responsible for orders delivered to an incorrect or incomplete address provided by the customer. If you notice an error in your delivery address, contact us immediately at info@zenithabode.com so we can attempt to update it before dispatch.

Zenith Abode is operated by ZENBODY PULSE LTD.